CUSTOMER-PURCHASED PARTS

If the customer insists on supplying the parts, the customer also agrees to bear full responsibility if those parts are wrong. The customer acknowledges full responsibility for all the labor and parts cost needed to determine that the part is, in fact, wrong.

DEPOSIT

50% deposit must be paid before ProSolution LLC can order parts for your upcoming repair.

DIAGNOSTIC SERVICE CALL

To be paid upon receipt; is waived ONLY when repair estimate is approved within 3 days of being sent.

ESTIMATES

50% deposit is due upon approval of an estimate; DIAGNOSTIC service call fee is waived ONLY if estimate is approved within 3 days after receipt.

INVOICES

An invoice for 50% deposit due upon receipt will be sent out after each approved estimate.

LATE PAYMENT

Payments that are more than 30 days overdue will have a 10% late fee added to them.

NO-DIAGNOSTICS REPAIRS

When a customer insists a repair is done without ProSolution LLC performing its own diagnostics first, the customer bears full responsibility for someone else's diagnosis being wrong. In this case, the customer is fully responsible for all the labor and parts cost needed to determine that that someone else's diagnosis is, in fact, wrong.

NO-SHOW

Customer no show is charged the full diagnostic fee: $115 for residential and $150 for commercial clients.

NON-PAYMENT

All payments are due upon receipt unless specific arrangements have been made. All effort will be made to collect payment, including sending the overdue account to collections and filing with small claims court.

USER-ERROR

Repeat technician visits that turn out to be solely due to the customer not knowing how to use the appliance are charged the full diagnostic fee: $115 for residential and $150 for commercial clients.

LIABILITY DISCLAIMER

ProSolution LLC company is not responsible for cabinet, floor, counter damage or water leakage when repairing and removing your appliance by our technicians.

FEES

• 25% restocking fees on ordered parts
• $35 fee for each returned check

LIMITED WARRANTY

30 days for parts, 30 days for labor. Warranty does not cover:

• User not understanding how to use an appliance
• Light bulbs
• Refrigerator filters
• Freon
• Fuses
• Misuse
• Overloading
• Electrical power surges and flooding
• Not responsible for loss of food

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone.